Faqs

Absolutely! At Tormeti Jewel, we specialize in creating custom-made jewelry tailored to your unique vision and style. Whether you already have a specific design in mind or need expert guidance to bring your dream piece to life, our experienced design team is here to help.

To begin your custom journey, simply reach out to us at tormetijewel@gmail.com or fill out the custom design form available on our website.

Please note that all custom orders are handcrafted exclusively for you, and therefore, are non-refundable, except in the rare case of a defect. If a custom piece arrives damaged or flawed, we will gladly remake it for you at no extra cost.

At Tormeti Jewel, our standard processing time for orders is typically 7–8 working days before shipping. However, please note that this timeline may vary depending on the specific product you’ve selected.

We believe in complete transparency, so we include expected shipping dates on each product page to give you a clear idea of when your order will be ready.

If you have any questions or need more details regarding a particular product's processing time, feel free to reach out to us we’re always happy to help!

Yes, at Tormeti Jewel, we offer a 30-day return policy on all our listed items and pre-made designs, starting from the date of delivery.

Please note that custom or personalized orders are not eligible for returns, as these pieces are uniquely handcrafted to match your individual preferences and specifications.

To determine your ring size at home, Tormeti Jewel follows the international standard ring sizing system. You don’t need to select a specific format simply place your order using your known ring size.

If you're unsure about your ring size, we’ve got you covered! Visit our ‘Find Your Ring Size’ page for a simple step-by-step guide that helps you measure your size accurately at home. This ensures your ring fits perfectly from the moment you wear it.

Absolutely! Tormeti Jewel offers engraving services for a fee of USD 30. You can easily add your engraving details while placing your order. If you decide to include engraving after placing your order, simply email us with details. your request before the item is shipped. This allows us to personalize your jewelry exactly the way you envision it.

You can easily connect with Tormeti Jewel through several convenient channels.
Follow us on Instagram [@tormetijewels] for the latest updates, new collections, and design inspirations.
Prefer a more direct approach? Feel free to email us at tormetijewel@gmail.com.

For immediate assistance or inquiries, you can also call or message us we’re always here to help and ensure your experience is seamless!

Yes, Tormeti Jewel offers a 1-year warranty on all our products, along with lifetime service support. This warranty covers manufacturing defects to ensure your jewelry is crafted to the highest standards.

Please note that the warranty does not cover:

• Wear and tear from regular use
• Loss of gemstones
• Theft or loss of the item itself
• Damage caused by failing to maintain or repair the jewelry when needed

Common issues not covered as manufacturing defects include:

• Discoloration of metals due to exposure to chemicals, cosmetics, pools, or Bathing
• Natural wear of precious metals and prongs that may need periodic restoration
• Damage to prongs caused by daily wear, which can result in stone loss
• Loss of gemstones due to accidental damage or neglect

We recommend regular maintenance and mindful care to ensure your jewelry
remains in beautiful condition over time.

 

Absolutely! At Tormeti Jewel, we take great pride in the quality of our materials. Whether it's sterling silver, 10K, 14K or 18K Yellow Gold, Rose Gold, White Gold every jewelry piece is crafted from solid precious metal never plated.

Each item is stamped with a Purity Hallmark on the inside, verifying its authenticity and quality. This dedication to craftsmanship ensures that every piece you purchase from us offers exceptional durability, authenticity, and long-lasting value.

Lab-grown diamonds also known as lab-created, conflict-free, eco-friendly, or solar diamonds are real diamonds produced in a controlled laboratory environment. At Tormeti Jewel,
these diamonds are grown from a carbon seed crystal under high-pressure, high-temperature conditions that replicate the natural formation process beneath the Earth’s surface.

This advanced technology ensures our diamonds are ethically produced, free from the negative impacts associated with traditional mining, such as child labor, human exploitation, and environmental damage. At Tormeti Jewel, we are proud to offer a sustainable and responsible alternative to mined diamonds without compromising beauty or quality.

Yes, Tormeti Jewel proudly offers lab-grown diamonds and jewelry featuring these ethically created stones. Our collection includes both CVD (Chemical Vapor Deposition) and HPHT (High Pressure High Temperature) lab-grown diamonds. Each diamond is accompanied by certification from esteemed institutions such as the GIA (Gemological Institute of America) or IGI (International Gemological
Institute), ensuring you receive a product of exceptional quality and authenticity—backed by trusted industry standards.

Lab-grown diamonds, whether produced through Chemical Vapor Deposition (CVD) or High Pressure High Temperature (HPHT) methods, have the same chemical composition and physical characteristics as natural diamonds. However, it's important to note that HPHT diamonds may sometimes test as moissanite on certain devices due to limitations in older or less advanced diamond testing technology.

CVD lab-grown diamonds, on the other hand, typically test as diamonds when using standard diamond testers or thermal conductivity devices, as they share the same thermal properties as natural diamonds.

For the most accurate identification and verification, Tormeti Jewel ensures that all our lab-grown diamonds are certified by respected gemological institutions such as the International Gemological Institute (IGI) and the Gemological Institute of America (GIA). These certifications confirm the authenticity and precise classification of each stone, whether it is natural, CVD, or HPHT lab-grown.

Yes, lab-grown diamonds from Tormeti Jewel are real diamonds. They share the same physical, chemical, and optical properties as natural diamonds, including brilliance and sparkle. Created in advanced labs, they are nearly impossible to distinguish from natural diamonds without specialized equipment. Only specialized laboratories like GIA, IGI, and EGL have the appropriate techniques and methods to identify the differences between them.

Yes, all of Tormeti Jewel’s lab-grown diamonds are certified by reputable institutions such as the Gemological Institute of America (GIA) or the International Gemological Institute (IGI). These certifications assure the authenticity, quality, trust, and transparency of our lab-grown diamonds, providing you with confidence in your purchase.

Absolutely! Tormeti Jewel offers a wide range of Moissanite and Moissanite jewelry. We are known for our diverse collection featuring various cuts and shapes, each selected for exceptional brilliance and quality. Moissanite provides a stunning and affordable alternative to traditional diamonds, and we have options to suit every style and preference.

Yes, We offers a stunning collection of natural and lab-created gemstones and birthstones. From classic to custom designs, we create meaningful pieces tailored to your style and story. Whether you're celebrating a birth month or marking a special occasion, you'll find the perfect gemstone to match your vision.

To ensure your jewelry stays in pristine condition, follow these care instructions:

Daily Activities: Remove your jewelry during physical activities, such as working out, and when you're showering or bathing. Also, take it off when applying lotions, using hairspray, or handling chemicals like acetone.

Cleaning: Use a soft brush to gently clean the stones. Scrub them with warm, mild soapy water to eliminate any dirt build-up. Be sure to rinse the stones thoroughly in warm water to avoid soap scum accumulation. Afterwards, pat the jewelry dry with a soft, clean cloth. Avoid using tissues for washing or drying, as they can be too abrasive.

Certainly! Tormeti Jewel offers a wide selection of men's jewelry, including engagement rings, wedding bands, and other fine pieces. We also specialize in custom designs so if you have a unique concept or personal style in mind, we can bring it to life. Our expert craftsmanship ensures every piece is tailored to reflect your individuality and preferences.

Absolutely! Tormeti Jewel offers wholesale options specifically designed for business-to-business customers. Whether you're starting a new venture or need to purchase jewelry in bulk, we're here to support your goals. For more information or to discuss your needs, feel free to contact us via email [tormetijewel@gmail.com.] or reach out directly for a quicker response. We're committed to delivering high-quality products and service to help your business thrive.